When submitting a bug report for our Playfire Client please where at all possible:
- Attach your Playfire Client Log File.
- Attach a Screen Shot of the problem.
- Include your Playfire username.
- Include a list of details about the gaming activity that's missing, if applicable.
Where to find your logs
1. Open the Run dialog using the shortcut keys: [Windows key] + [R]
2. Enter: "%userprofile%\appdata\local\vulcan" press [OK]
3. Attach any files named similar to "thelog.txt" and may have numbers in the file name.
Please note: You must run The Playfire Client for a minimum of 1 hour to gather enough details in the log files. This will greatly help our team of engineers investigate the problem you may be encountering.
You can submit a bug report follow this link